Platform Terms

CUTE is an online marketplace that connects travelers with independent local travel partners and experience providers across China.

CUTE is responsible for operating the booking platform, processing payments, providing customer support, and facilitating communication between guests and partners.

The travel experiences themselves are provided and operated by independent partners.

When you place an order through CUTE, you are booking an experience provided by the listed travel partner.

Each product page clearly identifies the operating partner before booking.

Payments are securely processed through CUTE's payment partners.

CUTE supports secure online payment by credit card, Apple Pay, and Google Pay where available.

Your payment is collected by CUTE on behalf of the operating partner.

CUTE retains an agreed platform service fee and settles the remaining amount with the operating partner after the experience has been completed, subject to our settlement process.

If you cancel 10 or more days before the departure date, you are eligible for a full refund.

If you cancel 3 to 10 days before departure, you are eligible for an 80% refund.

If you cancel 1 to 3 days before departure, you are eligible for a 30% refund.

If you cancel within 1 day before departure, the booking is non-refundable.

If an experience is cancelled due to CUTE or the operating partner, guests will receive a refund according to the applicable policy.

CUTE is responsible for operating the booking platform and providing customer support.

The operating partner is responsible for delivering the booked experience, including itinerary, guide services, transportation, safety, and local compliance.

Guests may leave honest reviews after completing an experience.

CUTE reserves the right to remove fraudulent, abusive, or misleading reviews.

CUTE may update these Platform Terms from time to time. Continued use of the platform constitutes acceptance of the updated Terms.

If you have any questions regarding these Terms, please contact us at cute.travel.service@gmail.com.